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learning and development
strategies for business

Clients

Virgin Media

Virgin Media

by | Aug 30, 2023

Carol Carpenter Training introduced I-Sense as the cornerstone in the Virgin Media Call Centre customer experience initiative. We designed managers toolkits and trained and assessed internal trainers to become licensed I-Sense deliverers. The Train the Trainer...
Royal Bank of Scotland

Royal Bank of Scotland

by | Aug 30, 2023

RBS want to become Britain’s most Helpful Bank. That’s why in 2010, they launched their Customer Charter. They’ve worked hard to live up to their commitments, always striving to provide their customers with the products and services they want. RBS have made progress...
OVO Energy

OVO Energy

by | Aug 30, 2023

Carol Carpenter Training provides on going I-Sense customer experience training to award winning, leading independent energy company Ovo Energy. What a partnership and a really great cultural match between our companies! Ovo is a young, highly professional...