Carol Carpenter Training has been working in partnership with Mole Valley Farmers over the last twelve moths to deliver supervisory management programmes, leadership and management programmes, and a customer care pilot project. We have also facillitated coaching for team managers, supervisors and directors of the business.#

Mole Valley Farmers is one of a few true co-operatives in the farm supply and retail industry. They offer a wide range of farming supplies & equipment including equestrian, farming, clothing and smallholding products.

From a sample of 10 feedback forms from the managers group, 100% of the managers reported an improvement in the three criteria measured post training: Customer Experience, Accurate Empathy and Job Focus. The increases that they report ranges from at minim

What clients say

Changed the way I think about my staff, myself and our customers