RBS want to become Britain’s most Helpful Bank. That’s why in 2010, they launched their Customer Charter. They’ve worked hard to live up to their commitments, always striving to provide their customers with the products and services they want.

RBS have made progress and laid strong foundations but there’s more to do, and that’s where Carol Carpenter Training fit it.

We have worked with the Research Team for two years providing on-going support. We’ve provided one to one support for various team members of different aspects of their role. We delivered team training covering topics such as customer service, team work, communication, assertiveness, interpersonal skills, influencing others, making an impact, managing change and creating a service-led culture.

We continue to partner RBS throughout 2013 helping them to add value to their clients by equipping their teams with the right skill set to ensure great customer experience.

The RBS group is a large international banking and financial services company. From its headquarters in Edinburgh, the Group serves over 30 million customers in the United Kingdom, Europe, the Middle East, the Americas and Asia.

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