02 Mar

Bath Taps and Radiators

Never a dull moment, this week started with Carol helping change bath taps and fix a radiator in a tenants home! Shadowing a number of employees including multi-skilled tradesmen.

This was the beginning of the 'Brilliant Service' training programme at Yarlington Housing Group.  The behavioural change programme will see all teams across the organisation taking part in various workshops with a view to achieving its number one pledge of providing exceptional and consistent customer service.  To develop the programme, Carol spent a number of days out and about in the business with a view to understanding the needs of customers better and to see the day-day working of Somerset's largest housing association.  Particular highlights were the visits to sheltered housing schemes and tenants' homes.

Already a Times Top 100 Employer, Yarlington continues to push itself to deliver the best possible experience for its customers and we are proud to be the chosen supplier to work in partnership with them.